Refund/Cancellation policy

At Primerishta.com, we strive to provide our users with the best possible experience in finding their life partners. We understand that circumstances may change or unforeseen situations may arise, which may require the need for refunds or cancellations. Therefore, we have established the following refund and cancellation policy

1. Membership Refunds

a. Free Membership: Primerishta.com offers a free membership plan that allows users to create profiles and browse through limited features. As this membership plan is free of charge, no refunds will be provided for any reason.

b. Paid Membership: Primerishta.com offers various paid membership plans with additional features and benefits. If you have purchased a paid membership and wish to cancel it within the first 5 days of activation, you will be eligible for 100% refund of the membership fee.

2. Cancellation of Paid Membership

a. Users can cancel their paid membership at any time by contacting our customer support team. Upon cancellation, the user's paid membership will be terminated, and the user will not be charged for any further recurring payments.

b. If the cancellation request is received after the initial 5 days of the paid membership, no refund will be provided. However, the user will continue to have access to the paid features until the end of the current billing cycle.

3. Service Termination

a. Primerishta.com reserves the right to terminate or suspend a user's account or membership if the user violates our terms of service or engages in any fraudulent or malicious activities. In such cases, no refunds will be provided.

4. Quality of Service

a. Primerishta.com takes utmost care to ensure the accuracy and reliability of the information provided on the platform. However, we do not guarantee the authenticity or success of any matrimonial alliance or outcome. Therefore, no refunds will be provided based on the user's satisfaction with the matches or results obtained through the website.

5. Exceptional Circumstances

a. In exceptional cases, where there is a genuine issue or technical error on our part that prevents the user from accessing the paid features or utilizing the services as intended, we will review such cases on an individual basis. If it is determined that Primerishta.com is at fault, a refund may be provided at our discretion.

6. Refund Process

a. To request a refund or cancellation of your paid membership, please contact our customer support team through the designated channels mentioned on our website. Provide your account details and the reason for the refund/cancellation request.

b. Refunds, if applicable, will be processed within a reasonable timeframe, typically within 7-10 business days, using the original payment method used during the purchase.

Please note that this refund/cancellation policy is subject to change without prior notice. It is advisable to review the policy periodically on our website for any updates or modifications.

If you have any questions about this Refund & cancellation Policy, the practices of this site, or your dealings with this Website, please email us or contact us at Primerishta.com.